Maintenance and Support

Once the free support period is finished, the project goes to support phase. The project support team is responsible for providing immediate support to the client. The support includes looking into real time problems, investigating the cause of issues, providing solutions and responding customer's queries.

For effective support we recommend the client to sign a Annual Maintenance Contract. For details please contact us.

Software Product Lifecycle Management Challenge

Support and Maintenance of a software product intended for a long operational life poses special management problems and covers aspects such as maintenance releases, upgrading, and new releases. The support and maintenance phase of the product life-cycle is widely recognized as not only the highest, but also the most critical cost for any software product company looking at continued profits over a span of time. Typical software product companies devote, in many cases, in excess of 50% of their total programming effort to support and maintenance (including upgrades).

Software companies focus spending on research and development because they know that innovative products and services are key to increasing top-line revenue. They also understand it is equally crucial to focus on their installed customer base in order to sustain and maintain existing revenue streams through product maintenance and support. Ultimately, today’s software companies are looking for creative ways to reduce costs in order to increase profitability Рwithout jeopardizing the quality of the products they deliver and service.